Frequently asked questions 常見問題

Sorry! Once you have placed your order on our website, we will contact you via phone or email within 30 minutes and confirm the order details with you. As all of our products are tailored for each valued customer, we do not accept returns or exchanges on any confirmed orders. 很抱歉，當確認訂單後購買的貨品是不設退換。因為您購買的禮品都是獨一無二。因此，當您在我們的網頁下單後，半小時內我們會以電話或電郵方式與您確認訂單內容。希望能確保訂單內容是正確無誤。

Do you provide International delivery? Yes, we are using Hongkong Post "Speedpost" service 你們會提供國際運送服務嗎？ 會的，我們是選用香港郵政的“特快專遞”服務

How can I contact your couriers? Very simple, just contact us 我如何聯繫您的快遞？ 很簡單，聯絡我們便可以啦!

How do I track my order? Easy, just give us a call 如何追蹤我的訂單？ 很簡單，打給我們便可以啦!