Frequently asked questions 常見問題

RETURNS 退還


Sorry! Once you have placed your order on our website, we will contact you via phone or email within 30 minutes and confirm the order details with you. As all of our products are tailored for each valued customer, we do not accept returns or exchanges on any confirmed orders. 很抱歉,當確認訂單後購買的貨品是不設退換。因為您購買的禮品都是獨一無二。因此,當您在我們的網頁下單後,半小時內我們會以電話或電郵方式與您確認訂單內容。希望能確保訂單內容是正確無誤。




International delivery 國際運送服務


Do you provide International delivery? Yes, we are using Hongkong Post "Speedpost" service 你們會提供國際運送服務嗎? 會的,我們是選用香港郵政的“特快專遞”服務




Contact Our Couriers 聯繫我們的快遞


How can I contact your couriers? Very simple, just contact us 我如何聯繫您的快遞? 很簡單,聯絡我們便可以啦!




Track my order 追蹤訂單


How do I track my order? Easy, just give us a call 如何追蹤我的訂單? 很簡單,打給我們便可以啦!





Same Day Delivery and Delivery Time Slot Selection are not available during Chinese New Year, Valentine's Day, Mother's Day, Mid-Autumn Festival and Christmas. All orders during this time will be delivered between 9am - 6pm, on the next business day.

節日期間 (如: 農曆新年, 情人節, 母親節, 中秋節及聖誕節) 將不設即日單及指定時間送貨服務, 所有訂單將於9am - 6 pm送出。

Delivery & Self-Pickup

Services

 Self-Pickup(by Appointment Only)

Flat H, 12/F High Win Factory Building,

47 Hoi Yuen Road, Kwun Tong                                        

(10:00am - 19:30pm)                                                               FREE

 

Standard Delivery

Main Districts (Kowloon, HK Island, NT)

10:00am - 08:00pm                                                                 FREE

Specific Time for Delivery

07:00am - 10:00am                                                                  $200

10:00am - 08:00pm                                                                  $100

08:00pm - 09:00pm                                                                  $200

Remotes Areas

Tung Chung, Chek Lap Kok, Sai Kung,

Lung Kwu Ta, Discovery Bay, Ma Wan

10:00am - 20:00pm(*no specific time period)                         $220

 

Outlying Islands

Cheung Chau, Lamma Island,

Lantau Island

10:00am - 20:00pm(*no specific time period)                         $550

 

Terminal 

River Trade Terminal, Public Cargo Working Areas, 

Kwai Chung Container Terminals,

Kwai Tsing Container Terminals,container yard                      $120

 

Urgent Charge                                                                         $100

Same day Delivery
 

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